{"id":433,"date":"2017-04-20T09:35:44","date_gmt":"2017-04-20T13:35:44","guid":{"rendered":"http:\/\/192.168.157.126\/?page_id=433"},"modified":"2020-03-02T17:24:14","modified_gmt":"2020-03-02T21:24:14","slug":"support-level-1-tech-job-profile","status":"publish","type":"page","link":"http:\/\/192.168.157.126\/index.php\/employment\/support-level-1-tech-job-profile\/","title":{"rendered":"Support, Level 1 Tech &#8211; Job Profile"},"content":{"rendered":"<p><strong>JOB PROFILE:<\/strong>\u00a0SUPPORT<br \/>\n<strong>JOB TITLE:<\/strong>\u00a0Level 1 Technician<\/p>\n<p>&nbsp;<\/p>\n<p dir=\"ltr\"><strong><br \/>\nTECH TONICS<\/strong>, A Warrington, PA based Provider of Full Service, Managed Technology Support.<\/p>\n<p>&nbsp;<\/p>\n<p dir=\"ltr\"><strong>RESPONSIBILITIES<\/strong><\/p>\n<ul>\n<li dir=\"ltr\">\n<p dir=\"ltr\">Support\u00a0Tech Tonic\u2019s Managed Service and Break Fix clients desktop and network needs.<\/p>\n<\/li>\n<li dir=\"ltr\">\n<p dir=\"ltr\">Develop\u00a0documentation on the various IT support processes used internally<\/p>\n<\/li>\n<li dir=\"ltr\">\n<p dir=\"ltr\">Respond to Managed Services clients support requests in under 5 minutes<\/p>\n<\/li>\n<li dir=\"ltr\">\n<p dir=\"ltr\">Manage\u00a0customers service request and remediation, start to finish<\/p>\n<\/li>\n<li dir=\"ltr\">\n<p dir=\"ltr\">Consistently meet and exceed\u00a0support goals<\/p>\n<\/li>\n<li dir=\"ltr\">\n<p dir=\"ltr\">Some website design and development<\/p>\n<\/li>\n<li dir=\"ltr\">\n<p dir=\"ltr\">Provide input to management based on customer\u00a0support needs<\/p>\n<\/li>\n<\/ul>\n<p><strong>POSITION REQUIREMENTS<\/strong><\/p>\n<ul>\n<li dir=\"ltr\">\n<p dir=\"ltr\">An Associate\u2019s Degree<\/p>\n<\/li>\n<li dir=\"ltr\">\n<p dir=\"ltr\">A minimum of 2 years\u00a0IT Support or 10 years website design and development<\/p>\n<\/li>\n<li dir=\"ltr\">\n<p dir=\"ltr\">Proven professional customer relation\u00a0skills<\/p>\n<\/li>\n<li dir=\"ltr\">\n<p dir=\"ltr\">Excellent written, verbal, and listening skills<\/p>\n<\/li>\n<li dir=\"ltr\">\n<p dir=\"ltr\">Business-to-Business customer relations\u00a0experience<\/p>\n<\/li>\n<li dir=\"ltr\">\n<p dir=\"ltr\">Strong qualification and closing skills<\/p>\n<\/li>\n<li dir=\"ltr\">\n<p dir=\"ltr\">Ability to create detailed but concise documentation, with screenshots, quickly and accurately<\/p>\n<\/li>\n<li dir=\"ltr\">\n<p dir=\"ltr\">Strong Relationship skills<\/p>\n<\/li>\n<li dir=\"ltr\">\n<p dir=\"ltr\">Proficient in MS Office Products, HTML, CSS, Current web CMS systems.<\/p>\n<\/li>\n<li dir=\"ltr\">\n<p dir=\"ltr\">The ability and desire to work in a company culture that rewards sound judgment, innovation, courage, honesty, selflessness, and passion<\/p>\n<\/li>\n<li dir=\"ltr\">\n<p dir=\"ltr\">Highly motivated with focused ambition and drive<\/p>\n<\/li>\n<li dir=\"ltr\">\n<p dir=\"ltr\">The ability to develop prospect and client relationships at the decision making level including when there are multiple decision makers<\/p>\n<\/li>\n<li dir=\"ltr\">\n<p dir=\"ltr\">The ability to qualify or disqualify opportunities early in the sales cycle<\/p>\n<\/li>\n<li dir=\"ltr\">\n<p dir=\"ltr\">The ability to reach closure and clear futures at each stage of the IT support\u00a0cycle<\/p>\n<\/li>\n<li dir=\"ltr\">\n<p dir=\"ltr\">Solution oriented<\/p>\n<\/li>\n<li dir=\"ltr\">\n<p dir=\"ltr\">A Self-Starter but capable of working in a team environment<\/p>\n<\/li>\n<li dir=\"ltr\">\n<p dir=\"ltr\">Live within a 30 mile radius of TT Headquarters<\/p>\n<\/li>\n<li dir=\"ltr\">\n<p dir=\"ltr\">Possess a valid driver\u2019s license and vehicle.<\/p>\n<\/li>\n<\/ul>\n<p dir=\"ltr\"><strong><br \/>\nDESIRABLE SKILLS AND EXPERIENCE<\/strong><\/p>\n<ul>\n<li dir=\"ltr\">\n<p dir=\"ltr\">Expertise in Connectwise Automate (formerly Labtech) or similar RMM solution<\/p>\n<\/li>\n<li dir=\"ltr\">\n<p dir=\"ltr\">Experience working with business owners and internal directors of IT<\/p>\n<\/li>\n<li dir=\"ltr\">\n<p dir=\"ltr\">Experience in working within and maximizing the impact of a quality IT Support\u00a0process<\/p>\n<\/li>\n<li dir=\"ltr\">\n<p dir=\"ltr\">Experience in being part of a small and\/or medium size and growing organization.<\/p>\n<\/li>\n<li dir=\"ltr\">\n<p dir=\"ltr\">Ability \/ Experience with researching and successfully troubleshooting home computer\\network issues(have fixed at least some of your own issues you&#8217;ve faced in the past)<\/p>\n<\/li>\n<li dir=\"ltr\">\n<p dir=\"ltr\">A College Degree<\/p>\n<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p dir=\"ltr\"><strong>LOCATION<\/strong><\/p>\n<p>Tech Tonics office is located in the Warrington, PA.\u00a0 Clients are typically located in the Greater Philadelphia region.<\/p>\n<p>&nbsp;<\/p>\n<p dir=\"ltr\"><strong>COMPENSATION<\/strong><\/p>\n<p dir=\"ltr\">An extremely competitive compensation package comprised of salary and bonus opportunities will be provided to the successful candidate.<\/p>\n<p>&nbsp;<\/p>\n<p dir=\"ltr\"><strong>ABOUT OUR COMPANY<\/strong><\/p>\n<p dir=\"ltr\">Founded in 2005 and headquartered in Bucks County, PA, Tech Tonics primary goal is to eliminate the burden of IT related problems for our clients. We tailor IT Services for our clients to meet their specific needs, allowing them to focus on their business and not their IT systems and issues. We provide a detailed analysis of our clients network and IT environment and consistently communicate with them to ensure that they are comfortable with their IT systems and technology support. &#8220;Let us handle your <strong>IT<\/strong> so <em>it<\/em> can work for you&#8221;<\/p>\n<p>&nbsp;<\/p>\n<p dir=\"ltr\"><strong>Our company operates under 7 core principles.<\/strong><br class=\"kix-line-break\" \/>These principles are considered to be a guide in the decision-making process:<\/p>\n<p>&nbsp;<\/p>\n<p dir=\"ltr\"><strong>Knowledge<\/strong><br \/>\nDedicate ourselves to understanding the customer and their needs.<\/p>\n<p dir=\"ltr\"><strong>Spirit<\/strong><br \/>\nTake actions that are in the best interest of what the company is trying to accomplish.<\/p>\n<p dir=\"ltr\"><strong>Challenge<\/strong><br \/>\nQuestion any process in search of a better way to meet company objectives.<\/p>\n<p dir=\"ltr\"><strong>Responsibility<\/strong><br \/>\nTake ownership of the company and pride in the fact that our company is what we make of it<\/p>\n<p dir=\"ltr\"><strong>Integrity<\/strong><br \/>\nPossess an unwavering adherence to honesty and openness.<\/p>\n<p dir=\"ltr\"><strong>Ethics<\/strong><br \/>\nPerform work in a manner that is dignified and moral.<\/p>\n<p dir=\"ltr\"><strong>Fun<\/strong><br \/>\nMake the work experience as enjoyable as possible<\/p>\n<p>&nbsp;<\/p>\n<p dir=\"ltr\"><strong>Link to Full Job Profile and application form:<\/strong><br \/>\n<a href=\"http:\/\/192.168.157.126\/index.php\/employment\/\">http:\/\/www.gettechtonics.com\/index.php\/<span id=\"editable-post-name\" title=\"Click to edit this part of the permalink\">employment<\/span>\/<\/a><\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>JOB PROFILE:\u00a0SUPPORT JOB TITLE:\u00a0Level 1 Technician &nbsp; TECH TONICS, A Warrington, PA based Provider of Full Service, Managed Technology Support. &nbsp; RESPONSIBILITIES Support\u00a0Tech Tonic\u2019s Managed Service and Break Fix clients desktop and network needs. Develop\u00a0documentation on the various IT support&#8230; <a href=\"http:\/\/192.168.157.126\/index.php\/employment\/support-level-1-tech-job-profile\/\" class=\"read-more\">Read more<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":30,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"_links":{"self":[{"href":"http:\/\/192.168.157.126\/index.php\/wp-json\/wp\/v2\/pages\/433"}],"collection":[{"href":"http:\/\/192.168.157.126\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"http:\/\/192.168.157.126\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"http:\/\/192.168.157.126\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"http:\/\/192.168.157.126\/index.php\/wp-json\/wp\/v2\/comments?post=433"}],"version-history":[{"count":8,"href":"http:\/\/192.168.157.126\/index.php\/wp-json\/wp\/v2\/pages\/433\/revisions"}],"predecessor-version":[{"id":1307,"href":"http:\/\/192.168.157.126\/index.php\/wp-json\/wp\/v2\/pages\/433\/revisions\/1307"}],"up":[{"embeddable":true,"href":"http:\/\/192.168.157.126\/index.php\/wp-json\/wp\/v2\/pages\/30"}],"wp:attachment":[{"href":"http:\/\/192.168.157.126\/index.php\/wp-json\/wp\/v2\/media?parent=433"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}